there is a separation between the digital world and the real world
all students have an excellent understanding of digital tools and ethics
technology is a learning outcome and not a tool
failure and open ended outcomes are bad
we are not in a state of constant accelerated change
Scott McLeod challenged others to participate in a conversation on how to #makeschooldifferent with the prompt “… we have to stop pretending”. In this challenge, I’d like to invite @pgreensoup @jasonohler @arniebieber @russiazurfluh
I caught a tweet about Reid Wilson’s post with this infographic and it simply jumped out at me. It got me thinking about my own learning. The idea of letting go, being open, okay to mess up, explore, tinker and celebrate being vulnerable and taking advantage of my failures as a learning opportunity. The habits of mind Reid shared resonated with me. The powerful infographic highlights how in today’s rapidly changing world habits of mind are critical in engaging with these changes. Reid Wilson‘s infographic does a wonderful job of challenging educators thinking and push one to reconsider the pedagogic discourse of learning in schools.
The important premise is that these new habits of mind are about educators cognitive capacity to build new frameworks with a significantly different set of behaviors and beliefs connected to a world that is in a constant state of accelerated change.
There are some concrete outside forces which come into play challenging our learning communities. The shifts caused by these outside forces are significant and only highlight the importance of seriously engaging with Reid Wilson‘s premise.
One of the biggest shifts is how the work place, employment and jobs are radically changing due to the adoption of new technologies and more importantly a break from traditional business models. Examples like Air B and B, Uber, the apps market and the rash of start ups fueled by the E-economy are re-framing employment rules in the work place. The dynamics of this shift are nicely broken down in this article: Workers on tap @Economist. A whole generation of students in schools today, are entering a new work place being choreographed by these changes. The social contract of employment we have lived with is being turned upside down.
If tools can be emailed at a click of a button (Nasa emails spanner to space station@BBC) and constructed in the confines of our homes with a 3D printer. How does that shift the dynamic of manufacturing and in tandem the role of design, location, innovation and production. As this develops we are seeing a re-framing of manufacturing, and it will not be about location but innovation, creativity, flexibility and adaptability.
The growing field of machine intelligence and the complex dynamics of the ethical implications are starting to challenge our own moral construct and the relationship between machines and humans. Shivon Zilis shares out an interesting graphic on her blog (the Current State of Machine Intelligence.) that delineates the companies and organizations involved in machine intelligence and the accelerated growth of areas unheard off a few years back. The growing investment tied to the development of machine intelligence coupled with the field of “learning machines” as described by Jeremy Howard’s Tedtalk are ushering a science fiction like future which actually is being constructed today!
These are just a few of the many new shifts changing our world, and being unpacked before our eyes. A term which encapsulates these forces well, is VUCA, an acronym for “volatility, uncertainty, complexity and ambiguity” initially coined as a military term in the 1990’s and now often shared in the context of companies and organization engaging with a variety of leadership frameworks.
Schools and education leaders are in a unique position to engage, lead and model Reid Wilson‘s construct of the 21 century habits of mind in response to the forces of accelerated change. Education leaders must be risk takers themselves and engage with the responsibility to scaffold, curate and facilitate this new construct that prepares not only our students for a world of “ volatility, uncertainty, complexity and ambiguity” but the educators that are in the control room of learning.
Words are a powerful vehicle for meaning and understanding, connected to individual or group perspectives, interpretations, and connections. The word “Digital” has been part of our vocabulary landscape for a long time. It was only after reading Nicholas Negroponte’s book, “Being Digital” in 1995, that I began to be aware of the term and its impact on the world to come, but in 2014, the word “digital” has now blended itself into the daily fabric of our lives. When we think of the word “digital”, it creates a sense of disconnect from our world and implies that the digital world is a separate part of our reality. However, this is no longer true. Our lives are so embedded within this digital realm that the two have become inseparable. So, I invite us to use a new set of vocabularies to frame this paradigm: Appliances, Utilities, Information Flows, Ethics and Algorithms.
Appliances are the consumables that we connect and interact with (laptops, phones, tablets, GPS, and other hardware). These tools have become the default to our connectedness; disposable and with each new version more seamless, simple and integrated.
Utilities frame our day to day interactions. These social medias, networks, email, RSS, professional learning networks and Web 2.0/ 3.0 tools have become the architectural framework of communication and information for our connected world.
Information flows are the 150,000,000 Blogs posted a year, 5 million tweets per day, 200,000 videos uploaded on YouTube daily, and the petabytes of information created, aggregated, shared, and circulated daily around the earth.
Ethics is the why, how, when, where and who of our digital footprint in today’s world. It is the wide ranging issues from Killer Robots to the impact of a Filter Bubble (where search, news, and information algorithms choreograph what information types we get based on our personal browsing habits). The curation of our online and offline privacy as governments, corporations, and organizations juggle a treasure trove of information created by our respective digital footprints, is the new ethical dilemma we all deal with, as individuals, groups and as societies at large.
Algorithms are the backbone to the intelligent softwares that inhabit the engine of the internet. These are predictive, anticipatory, intelligent and analytical. The are the lifeblood of the internet ecosystems for individuals, governments, corporations, and organizations which then create, develop, build, facilitate, monitor, analyze, synthesize and evaluate our day to day interactions. The algorithms have become the life line to the information flows, ethics, utilities and appliances.
These words are not the definitive list, but reflect a vocabulary we use both from our past and present. They highlight how the “digital” world is ingrained in our daily lives, to the point we often are not even conscious of its presence. This connectedness fueled by our devices and ecosystems now are part of the fabric of our lives, often out of our control, and a non negotiable aspect of our own participation with the day.
A critical understanding of these words and their respective dynamics should be an essential ingredient in School and Organizational curricula. We can no longer think of them as separate entities. We have inherited this reality which now has us connected in ways where opting out becomes the abnormality . These Appliances, Utilities, Information Flows, Ethics and Algorithms are part of the fabric of our world and impact us as humans both consciously and unconsciously.
This discourse needs be given equal time in all educational settings; imbedded as seamlessly in the curriculum as they are in our lives. A responsibility to highlight the power, richness and cautions that come with tying ourselves to a set of appliances, utilities, information flows, ethics and algorithms that have and will continue to change the fabric of our interactions as humans and organizations.
So how do we do this? The key is that these terms and their meanings are introduced as part of the learning landscape in all units of study. Creating authentic connections between these words and the learning environment will then scaffold a clearer understanding of their real world applications. In our school ecosystems most subjects and curricular areas are using technology, often as a separate tool, or as a side show, but, if it is so seamless and embedded in our day to day lives, then we need to translate this into our learning. One of the first steps is to give ourselves permission to change the way we work with this vocabulary. As we change the vocabulary, and with it the meaning and role of these words, we are engaging in an active learning process connected to the changing world.
To ignore this vocabulary is to short change future generations of their awareness of a world that has become more invisible, seamless and blended both in our conscious and unconscious day. The death of “digital” is here.
All of us are engaged daily in the process of looking for information on the Internet, or “searching“. Sometimes, we search for clarification, facts, confirmation, projects, solutions, while other times our searches help us broaden our views, come to terms with a concept, make a plan, find a definition, or cross check a fact. Watch yourself or a friend at your next social function. Someone is bound to pull out their portable digital device (phone, tablet and/or computer) before long to make sure something that was said is correct. They might look up an actor, a city, an album, a song, a title, or an author. This is now part of our daily digital diet: a quick hop onto our device and off into the Internet to “search” for information.
51 million – Number of websites added during the year.
1.2 trillion Number of searches on Google in 2012.
43,339,547 gigabytes are sent across all mobile phones globally everyday.
Humankind in 2007 successfully sent 1.9 zettabytes of information through broadcast technology such as televisions and GPS. That’s equivalent to every person in the world reading 174 newspapers every day.
There are 5 million tweets per day enough to fill New York Times for 19 years.
Humankind shared 65 exabytes of information through two-way telecommunications in 2007
That’s the equivalent of every person in the world communicating the contents of six newspapers every day
58 – Number of photos uploaded every second to Instagram.
5 billion – How many times per day the +1 button on Google+ is used
1.3 exabytes – Estimated global mobile data traffic per month in 2012.
Bloggers post 900,000 new articles everyday.
Over 210 billion emails are sent daily which is more than a whole year worth of letter mail in the USA.
Daily around 200 000 videos are uploaded on youtube which will require over 600 years to view them all.
Information grows from Terabyte to Petabyte . As a human race, we cannot actually view, analyze, or keep track of all the information we generate without third party digital tools and softwares. We now defer to sophisticated algorithms and intelligent softwares to store, track, synthesis, analysis, aggregate, and deliver information in amounts we have the time and capacity to digest. And most of us today expect to have this information available non-stop, over multiple devices.
Information overload, information stress, information pollution and information anxiety are part of the narrative of the digital age. With the amount of information increasing at accelerated speeds, we have relinquished any control we once had over its exponential growth. What we need to do is develop strategies, skills and understanding on how to filter, sift, analyze and juggle information, so we feel some level of control.
As we embed ourselves in this vast information landscape and wish to remain critical thinkers, we need to be ready to retool ourselves:
Coming to terms with the “Filter Bubble“ : this is where information is processed and delivered through algorithms based on what our viewing and search habits are, thus filtering information to our perspectives and not providing alternative views and information. The balance of information is vital to building a broad understanding of different views. Nowadays however, through the “Filter Bubble“, this balance is being diluted. We need to understand this and be able to counter it as critical thinkers.
Developing a strong searching expertise: We need to understand the capacity of search engine tools, their variables, and limitations so we can refine and sift information in a manner which gives us manageable amounts of results.
Be able to Aggregate: Learn how to leverage news aggregators, real time syndication, social media, micro blogging, and social bookmarking sites. These tools can help in sorting different formats, cull large amounts of information and deliver it in digestible portions for us to develop new capacities.
Engage in Connectivism: A learning theory constructed on the idea we can learn with digital, social and cultural connections, and from this interchange build individual and/or collective capacity to gain knowledge and understanding. Through our social and professional connections create networks of expertise, knowledge, and understanding to support learning. Use the “cognitive surplus” we have available in our social and professional groups to increase our own knowledge so we can create, communicate, produce and share effectively as critical thinkers.
“Learn, unlearn and relearn“: We need to develop the strategies and methodologies that allow us to engage effectively in this process of “learning, unlearning and relearning” daily. In tandem, we need to ensure that everyone has the opportunity, support and resources to do this.
From this point forward, there is not going to be any less information – that is a fact. As the world moves into a state of constant change, and the pace accelerates, we have a responsibility to ourselves, our peers and our communities to make the process of learning, unlearning and relearning permanent. If we do not, we could potentially lose our ability to participate as critical thinkers and control the information landscape we live in.
In todays international learning landscape the role of e-Learning -On-line learning is providing more and more opportunities for International Schools to leverage a greater capacity to provide a differentiated venue for learning to support their respective learning communities.
The growth of this learning medium in education and industry is significant, the number reflect this “ 5.6 million students took at least one on-line course in the Fall. of 2010 based on research by the Sloan Consortium” and according to US News Online Education report “65.5 percent of all chief academic officers reporting that on-line education is critical to the long-term strategy of an institution in 2011.”
Many international schools have embraced blended learning in an effort to provide resources, information, lessons, assignments and discussions outside of the traditional classroom, to enhance and support the opportunities for students to interact with the curriculum. This blended approach often facilitated through Moodle, Blackboard, Haiku and other Learning Management Systems.
In certain areas of the world these Learning Management Systems have played a critical role in supporting International Schools to deliver their curriculum and classes when the school has had to close due to environmental issues and political instability in the host country. There are many cases of this happening over the years, and this has provided essential continuity of learning, communication and support to their respective learning communities. These experiences by different international schools have given these venues greater importance and air time by schools. There is the World Virtual School Project consortium, of the 8 International School regions that over the years has been a key player in building capacity of collaboration and implementation of Learning Management Systems to support international schools around these 8 regions. There is also the Virtual High School and http://www.k12.com/ two of the many growing offerings available to schools to supplement and tap into this growing area. The IB has http://www.pamojaeducation.com/ a full IB authorized on-line learning platform which many schools are adopting to supplement their own face to face course offerings and giving smaller schools the flexibility to offer a wider scope of topics to their communities.
Today it is almost an non negotiable for International Schools not to have some presence and resource to support on-line or blended learning. The flexibility, and opportunities to extend the learning experience outside of the school walls, and ability to support students that are sick, absent, or out for personal reasons, allows learning to continue beyond the school walls has become a key ingredient to a school’s culture.
On-line learning is here to stay, and in its various forms blended learning or fully On-line learning comes in two flavours: Synchronous is live, the learner and course facilitator (teacher) interact live in real time, in a virtual classroom setting, in many ways a simulation of a real classroom live on-line, through a video feed, or a video conferencing environment such as Adobe Connect. Asynchronous is not live, but allows the learner to work at their own pace within a time-line and not at the same time as other participants or the course facilitator (teacher) often with little live interaction.
Many Universities adopting on-line learning called MOOCs (Massive open on-line course) have been getting a lot of attention in the media. Today more and more universities are adopted these eleanring platforms to deliver a variety of courses (Massive open on-line course MOOC) options some of these are free and others are fee paying. The MOOC model is set up to facilitate learning at a big scale in an open access format. This is a growing area in higher education, and something which long term will also impact International Schools. This model is already being used with a variety high schools ( an example: http://ohs.stanford.edu/) which are now offering an on-line high school in different venues and is becoming a rapidly growing market.
In industry On-line Learning has also been adopted and more and more companies and organizations are using this medium to support their workers for training and professional development purposes. The advantages of this medium for these companies and organizations are cost saving and the ability to replace in person training with on-line training.
A couple facts to help frame this growing industry;
There were an estimated 1,816,400 enrollments in distance-education courses in K-12 school districts in the USA 2009 – 2010, almost all of which were online courses. 74% of these enrollments were in high schools. (Queen, B., and Lewis, L. (2011). Distance Education Courses for Public Elementary and Secondary School Students: 2009-10 (NCES 2012-009). U.S. Department of Education, National Center for Education Statistics. http://nces.ed.gov/pubs2012/2012008.pdf)
In the context of these dynamics, and the huge growth, and use of on-line learning ecosystems worldwide, for International Schools this has become an area which cannot be ignored. There is already an on-line international school in Switzerland at the International School of BernThe conveniences of these on-line ecosystems which can include schedule flexibility, ease of access, student’s having the option to control their learning, multimedia tools, potential for differentiated learning, and the costs savings are all factors to be considered.
For International Schools on-line learning is and going to continue to become an important part of our learning ecosystem. As this industry grows and continues to gain capacity, both locally and globally, to provide a robust engaging education, International Schools will need to provide this resource to their community. As educational institutions part of the 21 century learning landscape it is something we need to harness, understand and be able to deliver to our own communities of learners. If we do not, someone else will!
We are in a world were our communication, information , search, entertainment, creation, and content are done with some form of digital device with access to the internet. This dynamic intricately tied to our personal and professional lives : privacy both online and offline is being transformed. Some of this is within our control and some out of our control. This combination generates discomfort when people have time to sit back and reflect on this change we all are witnessing on the sidelines passively. Can we do anything about this? Do we need to?
There is nothing like the convenience to work and live with digital devices that provide you everything at your finger tips seamlessly 24/7. Google’s integration of mail, documents, sites, video, blogs, maps, online shopping, music storage etc…. is an example how the integration of a digital platform with one username and password provide users with powerful consumption and creation tools for free! Google is not alone, other examples: Apple iTunes, iCloud, and its growing selection of products via its own digital devices, Facebook and its growing menu of services and tools all available to you whenever you wish with any device that has an internet connection.
The pay-off is that the services and companies facilitating seamless connectivity and convenience 24/7 get unlimited access to all your online information. Our online information, habits and behaviors are available to them. This is the hidden cost of using these environments, often without our specific consent or knowledge. Let us be honest, how many of us spent the time reading the information Google shared out once it changed its privacy philosophy with users of its suite of products. Does it matter? This is a matter of personal choice. Living without these services makes functioning in a digital world quite challenging.
The meaning of the word “privacy” has changed. The days of being anonymous, and having no digital footprint, are gone. We have adopted these conveniences in our eagerness to keep up with the changing world, and partly by the success of digital environment and device companies marketing. We have been convinced that we need these digital environments and devices to function in today’s world. The reality is that there are few alternatives.
What next? The dependency for 24/7 seamless connectivity is only increasing with the proliferation of digital environments and devices for communication, information gathering/sharing and content production. The algorithms digital companies are currently using to track, analyses, synthesis and control our personal online information will only get more sophisticated and intricate. Our own control of how much gets tracked and analyzed will diminish as the connectivity becomes more invisible.
The concept of privacy as we might have understood it in the past has changed. Our online lives are attached to an intricate digital trail on everything we do. This trail available to governments, companies and organizations controlling/managing our digital environments and devices. We as individuals need to re-frame what privacy means to us.
As an educator I am already witnessing some concrete evidence of students and adults coming to terms with this, as they manage their own online environments. There are students who are deleting their Facebook as they get ready to apply to Universities. They understand the timeline of events, and photos which often where started when they where in middle school are maybe not what they wish to showcase or allow folks to have access. With this a growing appreciation of having a clear division between your professional digital footprint and your personal footprint. Google (ing) your name on a regular basis, and trying to manage/control what is available to search engines by better managing your privacy settings. Developing a deeper understanding of what the different privacy controls mean, and how to best manage your online digital footprint with these controls.
We can no more expect to work in a world where privacy is something we control or have options to function under the radar. We live in a connected world, where everything we do, leaves a digital narrative. This digital narrative used, shared, and built upon by third parties often without our knowledge.
It is through an understanding of these new frameworks, tools and environments that we can to a certain level choreograph our own digital footprint. I believe that the literacy of online privacy needs to be part of our curriculum and learning for both adults and students. No privacy is the new privacy.
This post is dedicated to Joshua R. and Andrew H., thank you for your conversations and mentorings…
…as with any end to a international school year there comes moments of reflection and looking back that generate ideas and new perspectives. This year has been a challenging one on many levels due to a host of odd circumstances and situations in my department and school that effected us all in the IT Department, and required the team to face up to serious challenges. We all pulled together, and hats of to the team for their outstanding capacity to deal with everything that came to us. This has had me thinking about something I like to call “organizational shrapnel” things that fly in your face unannounced from corners you would not expect things to come from. Sometimes I even refer to these as “drive by shootings” were suddenly you are confronted with a situation unexpected and most often you are not prepared to deal with, but react and deal with in the best of your own ability.
Organizational Shrapnel is a state which generates a lot of inefficiencies, frustrations, errors, in-competencies, and slowdowns in accomplishing tasks in an organization. It is the event, moment, action or process where people look around with some confusion and try to point fingers and there is no clear evidence or concrete event that you can associate to the inefficiencies, frustrations, errors, in-competencies, and slowdowns.
Why should this be an issue? I believe that organizational shrapnel and the level of it in an organization can make or break a good team, group or organization. I believe that when groups/organization engage in a task or project, for the objective to be met you need to be able to trust and know that the different players are all going to accomplish their respective tasks, and that the framework of resources supports accomplishing the task, project or action.
This process of teams collaborating and accomplishing a task together in any institution is complicated and quite complex, we all experience this and it is no surprise to most of us. I feel if organizations, and teams can better understand the causes of organizational shrapnel and address the road blocks this tends to set the stage for a more effective and smooth collaboration of a groups within any organization.
So what are examples of organizational shrapnel? These are broad in scope, and come in all shapes and shades.
A team works together and defines group agreements, but a member continually does not abide by these.
A decision is made and agreed upon, but there is no clear implementation plan, or process for feedback and evaluation.
A process or procedure is implemented within the organization, some stakeholder decide to follow it, others decide to not use it and use an alternative in isolation of the rest of the organization.
A collaborative group works together, but all the actions and follow through are continually done by a few, and others play lip service to the work but are not participating actively and tend to block movement in the meeting setting
An event, or task is organized and one of the stakeholders makes an error but does not report it, or share this out so others can support in correcting this.
Not following through on things
Looking at a situation within one perspective, and expecting others to follow through
…and many more, generally the pattern is that organizational shrapnel are small things which fall through, not completed tasks/steps, ignored agreements, tasks done inadequately, or where there is a lack motivation, drive by the players involved in completing the collaboration or task.
The frustration if organizational shrapnel becomes a habit and people accommodate to it, it can quickly become part of the organization’s culture and norms. The reality is all organization have a level of this, and the challenge is what environments and understandings can be shared to decrease it’s presence in any group or organization.
Organization, groups and teams who have a high capacity to understand and concretely deal with their organizational shrapnel create an environment where there is a greater motivation by the stakeholders of the organization which results in a sharp increase in creative flow generating innovation in moving forward.
at the airport in Frankfurt on my way to Rome for a days work with Marymount International School and their faculty on 1 to 1 Laptops. Time to reflect in the waiting lounge about the ECIS IT Conference in Frankfurt last week, a wonderful reminder that it is not about IT but learning. The conference days a good blend of keynotes: Jamie McKenzie, David Warlick and Scott Klosoky,workshops, and informal sidebar conversations. The event and conversations have spiked some good reflections for me. It has been very hectic and intense year, and the last week were at times my tech support team was down to one person from the original 5 due to illness, injury and recuperation from hospital. It is maybe when you are down to one technician that suddenly you are reminded again how critical the systems, and services we set up, monitor, maintain and develop as an IT Department have become to the day functioning of an international school. Information Technology and its associated services that support the day to day functioning of most international schools, have now become mandatory. Then this sudden shift to an unwritten expectation of 24/7 services and connectivity. Many International Schools have so many of their day to day tasks/work flows tied to IT systems that the non stop functioning becomes a non-negotiable. This topic came back in many of the conversations I had with fellow IT Directors from the ECIS region attending the conference. One thing which is becoming quite clear to me as I have these conversations IT Directors and IT Staff are being stretched more and more as new systems become a non negotiable critical part of the school day. With this a growing cultural expectation of the users and school of access: anywhere, anytime. There is a developing cost to this for IT Directors and their teams. One is that you start juggling more and more tasks, your team which in many schools tend to be quite small, has to be able to deal with a wider variety of complex issues and integrated systems. A common case especially here in European International Schools, as systems get added, new programs or hardware, no extra people are brought in. So the task lists gets longer, the job description for many of the Technical Support team changes by the minute and somehow extra resources in humans and money tend to be elusive. This too often not by fault but by necessity were International Schools work with small budgets and have often little flexibility to add people. There is a danger that can develop that you start having over stretched IT Departments providing 24/7 services but no organizational structure to support this growth, and then all your eggs are in one basket, hoping the IT Department small as it maybe can sustain and support the pressures and demands long term. Is there a breaking point? Is it sustainable?
I have no clear answer but what I am realizing and in conversations with others, IT Directors are starting to feel the stretch and strain. This comes in a mix of pressures that I personally feel has a cost to the health and well being of the person. As new systems get added, expectations become greater, connectivity and seamless availability of services 24/7 all add up to an intense mix of tasks and workload to sustain. This then becomes the responsibility of the IT Teams and the task of IT Director’s leadership to manage and facilitate these pressures. The IT Director who has to provide guidance, rally the tech. support folks (often under paid and under valued), creatively deliver solutions with tight budgets, and juggle the emotions, personalities and tensions often associated with the change process of integrating or introducing of new systems. procedures or hardware to different stakeholders.
The solution? Each international school has such unique dynamics that I do not think there is one simple solution and answer. The start is maybe having honest and candid conversations with the schools leadership teams and clearly articulating the expectations of services and up keep of systems that support the school day. Thinking strategically what support systems can be developed to ensure if new systems, hardware and 24/7 connectivity and delivery of services are expected how this plays out with your current set up and staffing. Looking for creative solutions to shift services to the cloud, or put more responsibility on the users to independently manage the devices and services they use to support their work day. This of course then becomes an important conversations regarding what professional development support will be provided, expectations of skills and managing a significant cultural expectation of who is responsible for what.
At some point the IT Team and IT Director need to also unplug and regroup, which for many of us is a challenge and near to impossible. Even when we are off campus or away the systems have to be managed, maintained and serviced, and we need to be connected to the various stakeholder groups we support, there is this growing expectation.
…as with any challenge engaging in a conversation, defining the expectations explicitly to all, and being willing to think beyond our own walls and perspectives can be the first step. This then tied to a long term strategic understanding that however essential and critical our schools services are, connected to this is a group of people trying to juggle a more and more complex set of dynamics and expectations. We need to engage in an awareness that over stretching folks can have a negative impact on sustaining your own systems and anywhere anytime connectivity. I believe there is a potential for a better balance for all.
Years ago I had the opportunity to work with Jamie McKenzie and we were chatting about change, and how in institutions change agents within the organization often have the most challenging time. He said “There are no prophets in your own backyard.” to this day, as I myself have been involved in facilitating and leading change in schools and organizations, this phrase has stuck to my mind, and often I have found solace with these words. A couple weeks ago our school hosted John Davitt,writer, teacher, software developer and mentor. He spent a few days working with my IT Team, our faculty, students, parents and administrators. John at many levels surprised our community, even though a software designer, information technology advocate, and gadget user, his focus, interactions, conversations, and emphasis over the three days was always on learning. For many who expected someone so closely involved with information technology and software development to be very IT focused. His pace, lens, perspectives and conversations he facilitated continually revolved on what environments do organizations need to leverage with adults and students that makes learning both engaging and meaningful. With any change this process is critical, and to focus on the tool or mediums is an error. John provided us with the opportunity to re-frame our own evolving understanding of integrating information technology in schools. We had been trying as an IT Team to engage our faculty to this understanding but we are not sure folks are always hearing us. It is only about learning! John from the outside of our backyard provided the push and shift for others to understand this. Engaging with this understanding is what will provide the meaningful change for any organization. The tools and mediums will come and go, but learning is timeless and in whatever context or environment you live in, without this key “verb=learning” nothing changes or evolves.
I think we as schools and organizations are at different levels coming to terms with these dynamics and structures that facilitate engaging and meaningful learning. I am not convinced we have yet come to terms with, as schools and organizations, the unlearning required before we can relearn or learn new concepts and essential understandings that our digital world and economy are now requiring us to engage with.
I know for myself I am much better at learning something new, than trying to unlearn something, and then have to from scratch re-learn or learn. Today with the volatility of our world and the realities that surround us all, many of the learning we have adopted and been carefully groomed with will not sustain us long term. For a significant change to occur and allow us to re-frame our understandings of learning, we will be more successful if we equip our schools and organizations with environments which support unlearning in a compassionate and meaningful way.
Okay I am not saying everything I have learned is useless, no! I believe when trying to re-learn or learn, to often my previous learning pigeon holes me into a mindset that prevents me from engaging with fresh, uncluttered perspectives and an open mind to all learning possibilities.
The days ahead of us, will be different, very different, whatever we may hope and believe. For schools and organizations to ensure that we are equipped to engage with these challenges, we need to develop a clear set of structures and pedagogy that provide us with meaningful and engaging environments to unlearn….. because through this process all of us will be better learners.
Three years ago my department’s Network Manager was killed in a tragic car accident with his child. The event was traumatic for his family, friends, everyone in my department and the larger school community. He had worked at the school for 10 years, and had created a robust network, and daily supported many innovations and changes I was facilitating. He was an integral part of the day and a true leader with the long term IT vision. Life’s bitter realities can be overwhelming and a challenge to synthesis. The coldness of life in many ways. The event marked me as an IT Director and friend profoundly, and to this day still is a reminder of the frailty of life.
From this event, I came to realize how vulnerable my department was (at that time 1 Network Manager, 1 technician, myself and a Database/Web Coordinator for 500+ machines). The structure we had was normal: everyone had specific jobs, responsibilities, tasks and goals closely tied to their role and title. We collaborated as a team, used each other expertise to fill in the gaps, and had point people with our team who managed specific tasks associated with their title. It worked well, and we had a close team spirit and dynamic which complemented each member in a positive way.
Suddenly we had this huge hole in our knowledge and team expertise which vanished over night. We had been working on writing all procedures and systems down, and actually had done a pretty good job of having a paper trail. This to be honest was okay but when suddenly a key player with 10 years of institutional knowledge disappears you suddenly come to realize the huge gaps. The bitter reality is however tragic his death was, combined with the impact and emotion associated with the event to my team, I came to realize (a cold realization and something that took time to digest) that the school, systems, servers and support needed to continue. We as a school had transitioned quite quickly to 24/7 services, and expectations by all. Peoples memories are short.
By coincidence and good fortune, my technician who had worked closely with the Network Manager had gained a fair amount of expertise, and with the manual of procedures and systems, under immense stress, we were able to continue to run things. We got additional support with the help of an outside contractor to get things to a place where we could run, maintain and troubleshoot things. My technician was promoted to being a Network Manager. We then hired two other technicians (we now had almost 650 + machines) and thanking the stars and good karma where able to continue and then engage in new developments and innovations.
A story that ends well….. unfortunately not, today this Network Manager is in the hospital after an appendix operation which developed huge complications and is at this stage indefinitely out. Positive vibrations to him daily.
We as a team again feel stressed and somewhat bewildered at our luck. Again I am faced with a abnormal situation (par for the course maybe in someways being a school administrator and IT Director) and now even more of an expectation of 24/7 services, a one to one laptop program Grade 6-12, a 2-1 one laptop cart program in Grades PreK-5 plus a million, web based services, plus the other things which just eat up all your days in an IT Department.
As a result of my first experience I had started developing a full program with my two technicians, database/web coordinator and Network Manager of shadowing. The goal was and is for the team to have enough expertise with each others roles to be able to stand in for the other in case of an emergency. This process has taken a good solid year. The first step was to clearly define each person’s current role, revisit the job descriptions (how often do we read these 🙂 ) and then pair the team up to shadow each other. My Network Manager was and will continue to be shadowed by one of our technicians, my Database/Web coordinator is being shadowed by the other technician. We have been tying this new responsibility to each person’s job descriptions, and then having weekly meetings in tandem with each persons smart goals. It has been a slow process with plenty of challenges but has generated new conversations about team collaboration at a level we had not had time to do.
Some of the players
Control: the challenge has been for the folks with the key knowledge to share, open up and be able to present information in a way the shadow understands it and can actually act upon it.
Ego: As the gate keeper of all knowledge for your role, how to give this up, and still feel the key player when you are sharing your skills to another. This closely tied to culture, expectations and comfort.
Time: finding a downtime when two people can actually sit down, isolate themselves and learn together.
Learning: Understanding and supporting different learning styles.
Support: Critical to this dynamic is the PD, time, motivation and guidance that is provided.
Is it working: The evaluation and assessment of the process by all involved
What is important: Defining the essentials pieces of knowledge, and then ensuring they are worked on in the shadowing relationship.
It is a work in progress, somewhat on hold temporarily, but now more than ever a realization how important it is to have a sustainable shadowing system within your department to ensure continuity of services. One thing that has come to the forefront is that having a clear paper trail in a format and venue which allows someone to step in is not enough . The reality is that today our international schools expect and work with a 24/7 connectivity and if these services are down, then at some levels international schools do not function. A reality of the working world.
Beyond Digital 
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