Author: Beyond Digital

an educators Cyber Sketches on digital fluency and ethics

shadows..

On By Beyond DigitalIn information technology, International School IT, School4 Comments

Three years ago my department’s Network Manager was killed in a tragic car accident with his child. The event was traumatic for his family, friends, everyone in my department and the larger school community. He had worked at the school for 10 years, and had created a robust network, and daily supported many innovations and changes I was facilitating. He was an integral part of the day and  a true leader with the long term IT vision. Life’s bitter realities can be overwhelming and a challenge to synthesis. The coldness of life in many ways.  The event marked me as an IT Director and friend profoundly, and to this day still is a reminder of the frailty of life.

From this event, I came to realize how vulnerable my department was (at that time 1 Network Manager, 1 technician, myself and a Database/Web Coordinator for 500+ machines). The structure we had was normal:  everyone had specific jobs, responsibilities, tasks and goals closely tied to their role and title. We collaborated as a team, used each other expertise to fill in the gaps, and had point people with our team who managed specific tasks associated with their title. It worked well, and we had a close team spirit and dynamic which complemented each member in a positive way.

Suddenly we had this huge hole in our knowledge and team expertise which vanished over night. We had been working on writing all procedures and systems down, and actually had done a pretty good job of having a paper trail. This to be honest was okay but when suddenly a key player with 10 years of institutional knowledge disappears you suddenly come to realize the huge gaps. The bitter reality is however tragic his death was, combined with the impact and emotion associated with the event to my team, I came to realize (a cold realization and something that took time to digest) that the school, systems, servers and support needed to continue. We as a school had transitioned quite quickly to 24/7 services, and expectations by all. Peoples memories are short.

By coincidence and good fortune, my technician who had worked closely with the Network Manager had gained a fair amount of expertise, and with the manual of procedures and systems,  under immense stress, we were able to continue to run things. We got additional support with the help of an outside contractor to get things to a place where we could run, maintain and troubleshoot things. My technician was promoted to being a Network Manager. We then hired two other technicians (we now had almost 650 + machines) and thanking the stars and good karma where able to continue and then engage in new developments and innovations.

A story that ends well….. unfortunately not, today this Network Manager is in the hospital after an appendix operation which developed huge complications and is at this stage indefinitely out. Positive vibrations to him daily.

We as a team again feel stressed and somewhat bewildered at our luck.  Again I am faced with a abnormal situation (par for the course maybe in someways being a school administrator and  IT Director)  and now even more of an expectation of 24/7 services, a one to one laptop program Grade 6-12, a 2-1 one laptop cart program in Grades PreK-5 plus a million, web based services, plus the other things which just eat up all your days in an IT Department.

As a result of my first experience I had started developing a full program with my two technicians, database/web coordinator and Network Manager of shadowing. The goal was and is for the team to have enough expertise with each others roles to be able to stand in for the other in case of an emergency. This process has taken a good solid year. The first step was to clearly define each person’s current role, revisit the job descriptions (how often do we read these 🙂 ) and then pair the team up to shadow each other. My Network Manager was and will continue to be shadowed by one of our technicians, my Database/Web coordinator is being shadowed by the other technician. We have been tying this new responsibility to each person’s job descriptions, and then having weekly meetings in tandem with each persons smart goals. It has been a slow process with plenty of challenges but has generated new conversations about team collaboration at  a level we had not had time to do.

Some of the players

  • Control: the challenge has been for the folks with the key knowledge to share, open up and be able to present information in a way the shadow understands it and can actually act upon it.
  • Ego: As the gate keeper of all knowledge for your role, how to give this up, and still feel the key player when you are sharing your skills to another. This closely tied to culture, expectations and comfort.
  • Time: finding a downtime when two people can actually sit down, isolate themselves and learn together.
  • Learning: Understanding and supporting different learning styles.
  • Support: Critical to this dynamic is the PD, time, motivation and guidance that is provided.
  • Is it working: The evaluation and assessment of the process by all involved
  • What is important: Defining the essentials pieces of knowledge, and then ensuring they are worked on in the shadowing relationship.

It is a work in progress, somewhat on hold temporarily, but now more than ever a realization how important it is to have a sustainable shadowing system within your department to ensure continuity of services. One thing that has come to the forefront is that having a clear paper trail in a format and venue which allows someone to step in is not enough . The reality is that today our international schools expect and work with a 24/7 connectivity and if these services are down, then at some levels international schools do not function. A reality of the working world.

to be continued……….

….can we do all

On By Beyond DigitalIn International School IT, School, Social Networks, Web 2.01 Comment

this is a cross post from the following blog I manage and facilitate  http://ecisitcommittee.edublogs.org/
…in the last week there has been an enormous amount of traffic regarding the effects related to multitasking and student learning. The issue and variables associated with this topic are huge, and pending who you read it seems to go from the world is about to end attitude to hey it is no problem and live with it. I think the reality is that with the new technologies and internet access we all have access to we are somewhere in the middle in our understanding of the impact of multitasking on our own lives. I believe our students are not learning better or worse but differently. This as a result of the 24/7 access each user has at their finger tips and in tandem the incredible power to be content creators. Naturally with so many choices come many decision to be made and this I think is where we as educators can support, facilitate and mentor many of our students in being mindful of the implications, impact and importance of taking a balanced approach to the idea of multitasking and interacting with so many different powerful tools. Here I share three of the articles which come with different perspective on the topic:

In tandem with this topic comes the bigger issue, the fact that there needs to be significant paradigm shift in education. For educators, parents and students to be able to engage with the rapidly changing world some significant changes are due. I think collectively we understand this but how do we move forward is the bigger challenge. No better person to share this topic than Sir Ken Robinson with the follow wonderful animation and potential conversation for us all.

at workshop… for me, them or us

On By Beyond DigitalIn International School ITLeave a comment

Part of my responsibility as an IT Director is to engage our parent community in a dialogue and information sharing on many of the IT- Media programs we facilitate here at school.  The workshops which I do a few times a year, in different formats: half day weekend sessions, evening sessions, and this year starting to do 2 hours morning sessions. This semester the focus has been Privacy and you, and Information Overload. These sessions provide a bridge to our own Digital Citizenship program. I feel strongly that if our parents are given the venue to share, discuss and become web 2.0 tool aware including online privacy one creates a shift in the relationship they start having with their own children’s online lifestyle at home. It becomes a leveling of the playing field where they can actually engage with their kids not as experts or novices but more equal partners.

Why? I think many parents come into these sessions with often limited information, misconceptions or fragmented understanding on how much you can control your online life, the positive power of these tools, and creative potential for ones digital life style. The combination of dialogue, group work and hands on components provide a platform for them to feel more engaged, self-confident and have a better understanding how things work.

For the school, it suddenly provides us with collaborators who can revisit the conversations we have in our own Digital Citizenship classes with the kids. This weaving a collaborative loop in the learning experience of all involved.

is it not about learning unlearning and relearning?

break on through

On By Beyond DigitalIn Integration, School, Social NetworksLeave a comment

In my experience there is an odd side to international schools when it comes to the issue of making sure to teach the virtues of freedom of expression, studying great leaders, thinkers, philosophers, mathematical theories and ensure our students get a balance in the way we approach learning.  We believe generally that an open door philosophy towards different opinions, perspective and views is important. I would say we are quite passionate about this, and feel it is a critical element of many of our school’s missions.  The goal to ensure that our students get exposed to as many different perspectives as possible allowing them to construct their own knowledge. That is nice and of course something most parents and educators would find difficult to argue against. Then comes Web 2.0 Social Networking and/or some other technology and the general first reaction and approach is BLOCK IT! Now many will argue that social networking or blocking certain technologies is not the equivalent of teaching the virtues of freedom of expression. I disagree. Okay in my situation at my current school, we block facebook, twitter and others on our wireless network, a decision by the collective leadership team. On the two labs and one library lab we do not block it on the machine connected to our LAN network, the rational is that there generally is always someone there to supervise. This situation is flawed in my mind. In some ways I am to blame as IT Director for not pushing or developing a strong enough argument with my fellow administrators to have the conversation to unpack what we are doing, and exploring the pedagogic value of such blocking. Always easier to reflect in hindsight.

What happens then is when students sneak through our firewall via proxies, or have their own independent connection to the internet through a USB modem from the local cell phone company that they plug into their laptop, the blocking becomes useless. The times a teacher catches someone then the issue is brought up, and we the IT department have to again explain that however much we block the chance is that some student will find a hole. This is the flaw, we are focusing on the blocking and the events where students get around it and not on the more important issue what, how, why and when are they using this. We avoid the  opportunity to leverage this tool to engage both student and teacher into a conversation on the pros and cons of using this, and how and what might be responsible use of such tools in a school setting. This whole dialogue and dynamics is completely swept under the carpet.

Most educators would argue I assume that the issue of Facebook (Social Networks) as a teachable moment has no place in the classroom, and blocking it is good, as this allows us then to focus on the important task of teaching the lesson at hand. I challenge this perception and view. There are about 500 million plus folks on this planet involved on a regular basis in social networks in different shapes and forms. Attached to this is a huge industry developing to take advantage of this new form of communication. With this dynamic there are big economic opportunities for individuals, companies, organizations and institutions to generate incomes. This is something that will continue to develop and the reality is it will become more and more part of our own social communication fabric both on a personal and institutional level. Some would say it has already happened.

So……I think with this shift there is now a critical role for educators to start exploring how to integrate social networks into school curriculum.  We have a responsibility to share, educate and develop an understanding of the intricacies and options of using such communication mediums in our day to day lives. If Grade 2-3 students are setting up Facebook profile you cannot expect them to clearly understand the privacy setting tools on their own, you cannot expect them to read the fine print of an agreement. It has come to the point where instead of blocking this, and letting them work things out on their own undercover, we as educational institutions need to develop a robust set of learner outcomes for our students on the dynamics of social networks. It needs to be not the responsibility of some IT department technician or counselor but part of  the day to day fabric of each teachers tool kit: sharing, exploring, facilitating, and mentoring our students how to be responsible users of social networks. We need to let them explore these mediums with a critical mind unblocked, as we would expect them for the ~French Revolution, Plate-tectonics, a perspective on Macbeth or the Israeli- Palestinian situation.

The world changed yesterday! Today we need to engage ourselves in a clear understanding that social networks, youtube, chat, texting, virtual worlds, and the current digital landscape are now an integral part of our day to day fabric both socially and professionally. With this there are a whole host of issues, learning, understanding and perspectives that we need to equip our students with to be able to survive effectively with balance and as critical learners.  In today’s world, we as educators,  have an important ethical responsibility to take charge of this, and engage throughout our day within our own lessons what this all means, and how to develop a critical understanding of how best to use these: when, where, and appropriately….. if we do not, basically we are ignoring today’s world that we all live in. I would find it hard to believe that any of us would want this as part of our own educator’s philosophy.

find a place to hide……

On By Beyond DigitalIn Social Networks, Web 2.0Leave a comment

So this week Google launches it social network: Buzz , a interesting next step for Google. Already folks are asking will 350 million Facebook users start switching, or at least the 160 million plus Gmail users who might be on Facebook? Buzz as I am starting to understand creates the option of integrating the many tools already available with gmail  blogger , maps, chat, sites, videos and more gmail/gapps tools….into one seamless entity all interconnected and able to help heighten my profile, information and news to a social network I create using these tools . Today I log into my yahoo mail and I am told at all times I can find out about what my contacts are up to, send message etc…a similar interface in the making by Yahoo with a different flavor. In tandem  Facebook Connect is available for developers allowing users to bring their identity and connections everywhere… so by using Facebook as your entry point updates, photos, wall posts, etc… these can be integrated with your twitter, blogs, wetpaint, mobile phone, and more……….

Quickly in the last few months suddenly we are seeing a more aggressive shift of engaging users on a variety of social networks, and portals like Google and Yahoo, to expand their presence and information to a large audience in real time. The idea is if I do a profile update in Facebook then my twitter feed picks this up, as would my blog, and my cell phone or even maybe my own web site. A one stop shop update for all about me!

There is no doubt this is kind of cool, and cuts down on having to post multiple times information or updates on my various Web 2.0 tools. The more I reflect on this, and with the framework that social networks default to public and you have to go and tweek the settings and parameters to make them private, I am realizing that we are entering a new dynamic where there is a push to be public as much as possible to as many of people as possible with our own information, updates, musing and more….. I am not going to be a judge on this, because to be honest I am still trying to work out what are my various options in the settings with these different tools. I am definitely spending more time trying to understand this and getting better at understanding my options to be private, and move from some of the public default settings these mediums start you off with.

…….so it is clear Web 2.0 and social networks are eagerly aggregating all our information for us in one place, thus allowing to socialize at many different levels through different mediums through one single interface available on multiple devices.

With this the question in my mind is the dynamic of privacy and public changing to the point we are moving to  a world, culture and expectation that within my social network, I will want to be able to find out where folks are, what they are doing, with whom, and when, to the point this is available to me on my mobile phone, my console at home, my laptop or some other device still to come all at once. Will this become an expectation and the norm?

For someonee who grew up where you could still be stupid and do rideculous things with friends and have no video, pictures, social network feed, update or public medium to share this….the new aggregate public profile on all my web venues is something I will need to get used and restle in finding a balance…..

friend or unfriend

On By Beyond DigitalIn International School IT, Social Networks, Web 2.0Leave a comment

… just presented again a workshop as part of the Beyond Digital Workshop series today with a group of parents. The focus Digital Citizenship and the variables and technologies associated with both, and how this can and does play out in families. I have in the last couple years really taken an interest in this topic, and spent a lot of time researching and reading on the topic.  Mike Ribble’s work, blog and site have been a resource and inspiration. More importantly through my own two children and their interests in social networks and how they develop, manage and participate in socializing with these technology I have been pushed to reflect on the whole issue.

The one aspect that jumps out, is the issue of privacy, and how my concept of privacy and sharing information is based on complete different assumptions than my own children and many teenagers. What fascinates me is the concept of “friend” in the context of social networks. You might be like me of a generation where a “friend” is someone you have a long common experience together, someone who is comfortable witnessing your worst and best moments. It is a human relationship that gets better with time, and something that you have to work at. You tend to have a few but we are talking between maybe 5-10 at most. Then you have acquaintances people you know, you spend time with, socialize with in the context of work, or school, but in the long run maybe have no vested interest, and then maybe more guarded about sharing all aspects of yourself with them.

So let us look at today. Maybe you are 13. You hang on a social network, let us pick Facebook, and you are active and social.

This is what I find interesting the term “friend” in the context of Facebook in many ways has changed the physiology of the word. Now friend is actually a confirmation that yes you can come into my facebook, and sit there looking at my own private life with the label friend. I do this exercise with kids I teach Digital Citizenship, and ask them if we put all their Facebook “friends” in a room could they name them, and share one common experience they have had. The thing is often many of these kids have from 200- 500 friends and some even more, I have seen a case of over 1,000. Kids will claim they can, but actually the reality I think would be a little different.

When you post a lot of your private thoughts, reflections and musings, and open this to a few hundred folks there is so much potential for mis-interpretation, and potential abuse or sharing of information to a wider scope of people you quickly loose control of. The important thing to realize, is that many of the social networks and social web 2.0 tools default to public so often without your own knowledge. You are immediately in a very public setting with your information. Kids getting onto these social networks do not have a point of reference often, coach or mentor, or aware of the specific dynamics of their privacy settings, which is understandable. It is not like this is advertised or pushed as a key component of the joys of joining Facebook or many other social networks.

The shift, I think is as educators and parents we need to be that mentor, point of reference to high light the unique variables of social networks, and act as a resource to frame what lies ahead when kids begin their journey with Web 2.0 tools and social networks . Not a resource on social networks but a resource and mentor on the dynamics of privacy in social settings be it online or off line. Easier said than done… I will come back to this in another post, the issue of trust and children in the age of social networks and Web 2.0.

I enclose this excellent link which for me is something anyone and everyone on Facebook needs to go through and understand, as a parent, spending time on this was a wonderful way to connect and engage in conversations about what is a “friend” what is privacy, what do I want the world to know and what do I want to keep myself. 10 Privacy Settings Every Facebook User Should Know

We are doing our children, students and young generation a huge dis-service if we do not share and frame to them concretely the importance of private profile or public profile in a social network and/or the online/offline world, and what it means and implications it has long term in their digital context.

MacWorld Expo a day and the future is now.

On By Beyond DigitalIn International School ITLeave a comment

There is a vibe, aura about the whole MacWorld Expo and Conference. Previously my experience had been watching snippets on the web, and then filling in the gaps through blog readings. This year my son and I got to go see the live show. My family was holidaying in San Francisco, and Gordon a friend from Apple invited us for the pre-keynote breakfast and to watch the keynote. A good friend Jan who works for http://www.targus.com/ got us tickets to the exhibitors areas. We where smiling!
The day seemed immersed in the lack of Steve Jobs presence at the keynote. As we took the BART (metro), the local papers had pictures of Steve Jobs on the cover with an open letter stating he was experiencing a hormone imbalance, and at this time his focus was on getting his health back. Naturally that morning rumors floated about that he might make a cameo appearance which kept the conversation going in the hallways. No show! ~For me the whole enhancement of iPhoto was quite amazing, and to go into details would be silly but do check this link out for a overview, impressive. http://www.apple.com/ilife/
Walking around the stalls, and bumping into attendees and chatting there was a clear perspective shared, that future we are waiting for is actually here. The whole convergence of ubiquitous technology available at a lower and lower cost, and the interface and learning curve needed to embrace it being simplified to the benefit of the user was so apparent in many of the new tools, software and hardware we got to see and play around with. This coupled by the reality that a wireless connection now is an expectation a bit like when you turn your lights on electricity automatically delivers the light. This is something I noticed was just a given in this setting. The key was a large percentage of the tools, gadgets, and hardware available made the assumption connectivity is a given.
We where somewhat surprised by the large amount of small companies who are piggy backing on the iPod, iTouch and iPhone success. Accessories, add ons, plug ins, integrated solutions, a plelifery of headphone options and even a set of glasses that plug into your iPhone or iTouch which lets you have a full screen experience with surround sound….the future has come to us :).
We got to see Steve Wozniak (inventor of the first Apple) and his new collaboration the modbook. This a tablet Mac developed by Axiotron. The presentation and conversations of both Steve and the Axiotron CEO Andreas, was a lovely glimpse into IT ingenuity, customization and venture capitol money all blending together to bring an interesting product. You got the sense from many of the stalls that inventiveness, ingenuity, and the comfort and capability to unlearn, learn and relearn was the nectar which made many of these developers and IT folks tick.

A perfect place for my 13 year old son, to get a taste of the learning and collaboration which he will face in the real world. A setting with humor, marvel and a lovely edge to ideas. ~a reminder that throughout history change has always been embraced by men and women not scared to be a little crazy, out of sink and comfortable forgetting a box exists ……a good way to transition back to work on Monday.

Nice show!

John @ISETS

2008 bumping out!

On By Beyond DigitalIn International School ITLeave a comment

In my role of an IT Director, and someone who often is an instigator, facilitator and generate of change in a school setting……a reflection is due after another year 🙂

~Change, something new, moving in a different direction, adding something, enhancing, streamlining, consolidating, creating, starting a new, embellishing, undoing, redoing, unlearning, and relearning. All cause a tension, a stress, generate questions, suspicion, curiosity, fear, disagreement, dispute, anxiety, animosity, and a feeling of loss of control at some level.
Whatever part of the process, the stage you are involved with the change, the implementation………it is a matter of balance, timing, patience, and persistence with a soft glove………….and bridging from one understanding to another…..balancing perceptions and lenses, and trying to find the middle ground.

The crazy thing, in the global perspective …….the feelings that school change brings about is a pin drop of change compared to the horrors, pain, suffering, and sheer inhumanity that unfortunately populates so many of our media stories. Yes an obvious observation, but if maybe next time when one of us is experiencing change, or perception of…..we stopped and switched our lens to the reality outside. In that moment we took the time to stop and just allow ourselves to breath, feel, and think. The fraction of time for us to do this providing us maybe with the missing balance and perspective we so often forget in the emotion of our bubble.

So as 2008 bumps out, looking for a moment of global calm and balance for all.

Peace
John @ISTES


it is not about technology, it about behavior and norms

On By Beyond DigitalIn International School ITLeave a comment


Cyber Bullying it is the laptops fault, technology is causing this…….I think is a common misunderstanding of many issues related to cyberspace behavior. Somehow because the venue is so different from the past venues, that of the land line, stuffed anonymous envelop in the lockers, the wild rumor shared around the lockers….there is an ease by many to point the finger at the tools. The reality is that it is still about appropriate behavior, collective norms, and empathy and the juggle of confusing emotions and how this mix interacts in a social setting of a child between the ages of 11-17. I feel often schools are quick to point to the IT Department to come up with the solution, and expertise on such dynamics. Wrong. This is something that schools need to have their counselors and teachers engage with as part of the pastoral care that takes place in the school day. It is another level of behavior and interaction that is part of the whole school experience, however negative or positive. The Web 2.0 tools that become the venue for this socialization should not veil the important fact that the behavior is what is causing the emotion, conflict and often pain to the students interacting with each other. To address these in a school setting is an agreed investment in dialogue, trust, and support. The trick is to facilitate this in a context with a connection that will engage the kids to share and trust to open up, when things go a little off. It is in many ways a cultural shift, where the focus turns to face to face dialogue, support and interactions in the class environment which high light the challenges, the dynamics, and pitfalls of social interaction going nasty on the web.

John @ISETS

making the shift

On By Beyond DigitalIn International School ITLeave a comment

Jeff U. http://www.thethinkingstick.com/ has got me to participate in a podcast this week with David C. http://lessonslearned.edublogs.org the question is How to shift when administrators are not on board? For me if the administrators are not on board, then engaging in a shift is going to be an upward battle, and unfortunately too often frustrating, and the impact of the shift dissipated. If you are going to make a shift in implementing, initiating, or developing a new IT pedagogy in an international school, I feel you have to start with the Administrators first. It is a non negotiable for making the shift “happen“, Why? School Administrators in International Schools are the decision makers, and the stakeholder group that has the ability to implement and generate clear accountability for implementation. They have the capacity to create systems, procedures, and process that will engage different stakeholder groups with the shift, and provide the financial, and institutional support for this to take place and become part of the culture of the school.
BUT what most often happens is that many IT initiatives start at a grass roots level, with a teacher or two piloting an idea, and then through a system of osmosis more people get interested. Then a needs develops where people feel they want this department wide or section wide. This is then most often pushed up to the Administration. This then competes with a whole load of other initiatives, and often is then pushed back, or gets lost in the shuffle. I believe that if you are going to start any IT initiative the first group to work with is your administration.
A case study: In my current school we wanted to start a laptop program, the first group we targeted was the Administration. We all got them laptops and made the school wireless. We had a 4 month period for them to start working with the laptops and wireless, and also developed an understanding that these laptops would be used at all Admin meetings and that each administrator would model the use of these within their respective section of the school in staff meetings. The process allowed each administrator to quickly appreciate the flexibility of the laptop for planning , collaboration, and giving them creative ways to share and present. This quickly become indispensable tools. The conversation now switched to how each of the administrators started seeing how this could benefit the teachers. So we got a group of volunteers from the teaching staff to pilot the use of the laptops plus a projector. This group of faculty quickly adopted these, and there was within a few weeks a marked difference was evident with the way they delivered the lessons and engaged the kids in a learning process. From there we then expanded this to include all faculty, and in tandem introduced wireless laptop carts. Within months the laptop cart had such a high demand, and with the teachers integrating these within their curriculum, saw a transition where technology tools became a critical resources in the learning process of the students. The demand outstripped the supply, this was a perfect time then to transition to a 1 to 1 model where we are today with our Middle School and now going to our High School.

So what happened? As the administrators were the ones who first hand dealt and used the new tools they developed an understanding within their culture of the potential impact on learning. They as a group quickly through experience and integrating the laptops in their own day, realized in a very concrete manner the potential for these in a classroom setting. Their understanding and buy-in framed the next steps of the process with a clear strategic decision to move forward. They as a stakeholder group came to understand the importance of the use of laptops, and were then able to support, facilitate and buy into setting up time, monies, and a procedure for this to be implemented school wide. In the process building both social and political capital with the faculty and IT Department. The conversations that occurred with the different groups became more meaningful.

If you are going to put an effort and time with an IT initiative the first stakeholder group to get on board not just with the idea, but actually have them “do it” “use it” “implement it” ! This process alone will expose them to issues, understandings, and experiences that will have them better equipped to move forward in any decision. They point for me, is the bumps, frustrations, and problems they will experience will give them clear talking points to include in the system, process and procedure they will adopt for further buy in by other stakeholder groups.

okay it is top down, but for a good reason 🙂

John @ISETS